We discuss the importance of back-end processes in home technology systems design and engineering. It emphasizes the significance of seamless communication between sales, marketing, and operational teams to drive profitability and avoid issues like change orders. Key points include designing for simplicity, selecting the right integrators, establishing multi-channel training, familiarizing with messaging, and guiding users through the training journey. The goal is to ensure a smooth customer journey from design and production planning to customer onboarding and long-term support. The ultimate aim is to create a collaborative process, referred to as DEPP (Design, Engineering, and Production Planning), where all efforts align towards a common goal. The video highlights the necessity for all stakeholders to be educated and aligned to provide a cohesive and effective home tech experience for customers.

Builder Innovator

Builder Innovator

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