Director of Customer Success, ECI
With over 25 years of service providing support for the home building industry, Monica has vast experience in strategic leadership, marketing and customer support. As the Director of Customer Success for the Residential Home Construction Division at ECI, Monica is focused on supporting clients by identifying the resources they need to be successful in meeting their business goals. Prior to joining ECI, Monica worked at Builder Partnerships and led the development of a multi-sided platform aimed at increasing networking opportunities, simplifying the rebate submission process for builders and manufacturers, and leveraging data to provide market insights and key reports. She oversaw the relationship management team to grow membership and increase participation and return for members.